Confluence is a content creation and collaboration platform that connects teams with the content, knowledge, and coworkers they need to get work done, faster. Learn how to use Confluence to transform the way your team works. The Confluence knowledge base integration for Jira Service Desk does just that. Attendees will identify the value in using Jira and Confluence together, link Jira issues and Confluence pages, create Jira issues from Confluence, manage product requirements and report on Jira projects in Confluence. You add Jira user groups as Confluence users. Page Name. It's easy to link your product requirements in Confluence to issues in Jira.Surface everything your development team is working on in Jira to the teams that live in Confluence with Team Calendars.Any Jira search result can be embedded in a Confluence page using the Autoconvert makes producing reports of issues, backlogs, and tasks as easy as copy and paste. Start by creating documentation that answers the most common FAQs. A brief overview of Confluence . Document and collaborate with your team on an issue in Confluence. Why use Confluence with Jira? Of course, there are plenty of powerful ways to use Confluence and Jira Service Desk together. For example, if you have a wifi access request type, you can label relevant articles with the label 'wifi' and the knowledge base will only suggest articles that have the 'wifi' label.But even with the best knowledge base, not every request can solve itself. That might be useful to you if cross-platform use would only be relevant for some teams or team members within your organization. Stop searching across email, Google Drive, and Word folders and start finding what you need. With Jira and Confluence connected, you can paste individual issues or Jira query URLs into the editor and watch them immediately transform into the Jira Issues macro.Whenever an issue is mentioned in a Confluence page using the Jira Issues macro, Jira will create an issue link to that page for you, automatically. Of course, there are plenty of powerful ways to use Confluence and Jira Service Desk together. Create a product requirements document for a new feature.
Learn about how you can use Jira and Confluence to plan, track, and document projects all in one place. Create a knowledge base article to document a workaround for a bug. Jira and Confluence are powerful tools for keeping teams organized. Gathering customer feedback is essential for improving your content and- everyone’s favorite!- deflecting more tickets.The simplest way to get customer feedback is by including a quick survey at the end of each knowledge base article.
One place for your documentation.
Hey, As a team, we want to use Confluence for overview about recent topics and as a platform to store most important stuff. To learn more about knowledge base access and permissions, To create your team’s new knowledge base and link it to your service desk project:To create a new space in Confluence, you need the global Confluence administrator and Create space permissions in Confluence. To manage these permissions, go to your Confluence global permissions.Next, it’s time to add articles to your knowledge base to help customers help themselves. Start there.Luckily, your knowledge base comes equipped with everything you need to get started, including article templates, and a pre-configured overview page with the Once you’ve created knowledge base articles, customers can automatically see recommended articles as they type their requests into Jira Service Desk, like magic. What is Confluence and what is it used for? Linking Confluence pages and Jira issues allows team members to use their tool of choice to see the latest project information. Confluence is pretty simple to use, once you get to know it.
Teams in Space. You only need Confluence licenses for team members who create and update articles.To create a page that’s visible to only your team, just use Confluence page permissions to restrict internal articles to only your team members. Lizenzen. Keep code reviews, requirements, release notes, and more in Confluence, where they're organized in one place. Watch the tutorial. That way, no one ever starts from scratch; everyone is equipped with insights from past work, and customers receive standardized answers that the whole team has reviewed.Once you link your service desk project to a knowledge base, the articles you publish in the knowledge base will automatically display in your service desk's knowledge base.
In one click, the agent can create a new article directly from a service desk issue.Now that you’ve created your knowledge base, it’s time to learn what content is working best. This tutorial aims to get you acquainted with the Confluence user interface, and show you how and where to perform some common tasks.
Confluence spaces are great for creating and organizing rich content related to Jira projects using Confluence pages – meeting notes, project plans, requirement documents, release notes, roadmaps, and more.Here are some of the reasons we think you might like to add Confluence to your Jira instance:Here are just a few of the things Confluence allows you to do:See how Confluence can help your teams get the most out of their Jira projects.
Create a software project space in Confluence to give your team a central location for all project information, like:You can even display the open issues of your Jira Software project in your Confluence homepage.Many of our customers write product requirements documents using Confluence to plan new product features. Restricted pages won't appear in the help center, but your team can reference them while they work on issues.