Makes it more difficult for someone to sign in as you by requiring a mobile passcode, in addition to a password, at login.Zendesk tracks the devices used to access your Zendesk account. ... Light agents are able to read and make private comments on a ticket. By continuing to use this website, you consent to the use of cookies in accordance with our Please reload the page and try again, or you can email us directly at A guarantee of a one-hour global first reply time to English-language inquiries For prices billed month-to-month, Omnichannel support with email, chat, phone, and public social channelsSocial Messaging add-on (WhatsApp**, WeChat, LINE, Facebook Messenger, and Twitter Direct Messages)Platform extensibility with private and public appsRoles and permissions, skills-based routing, and team publishing
Display and update external data, hide or show a field on a user or even build a custom workflow on tickets.The More Storage add-on is available to those on Support Professional, Enterprise, and Elite plans. Target times are available as required.Zendesk has successfully completed a HIPAA/HITECH assessment and can make its Business Associate Agreement (BAA) available for execution by subscribers.Please also send me occasional emails about Zendesk products and services. Set customer-centric workflows around these fields.Automatically offer your customers the ability to rate the support they received on a ticket and follow up to ask why.Know who your customers are outside of a support ticket. If you are a Zendesk customer and would like to continue using Explore beyond the free trial, you will need to add Explore to your Zendesk subscription. You can also Plans are month-to-month or annual. If you want to trial a specific plan, just Yes. Zendesk Chat. (You can unsubscribe at any time. For prices billed month-to-month, A number of factors can impact costs: for example, if you provide local or toll-free phone numbers, support a domestic or international customer base, or forward calls to an external number.For teams looking to scale customer analytics to the rest of their business )Please also send me occasional emails about Zendesk products and services. Prices shown are billed annually.
Zendesk SSO relies on a technology called JSON Web Token (JWT) or SAML for securing the exchange of user authentication data.Remove credit card numbers from incoming tickets, comments & custom fields to prevent the credit card number from being stored in Zendesk Support so that you can protect confidential information.Only allow access to your help desk from specified IP ranges. Create up to 20 active workspaces and include up to 10 conditions.Lines up tickets for agents to work through, guiding them from one ticket to the next, preventing cherry-picking & helping to speed up response time and handle time.Create workflows that share tickets between multiple Zendesk Support accounts.Initiate workflow triggered by ticket changes or time-based conditions. For prices billed month-to-month, (You can unsubscribe at any time. A full-featured sales CRM for all kinds of businesses. For example, if you have a vacation rental business, ârental propertyâ would be a custom object type, and each rental property related to a renter would represented by one custom object record. Prices shown are billed annually. You can start an Explore trial any time during your trial of The Support Suite.At the end of your trial of Support or The Support Suite, your data and setup remains intact. You can add more, modify, or turn them off.Multi-language placeholders that dynamically insert ticket content based on end-user language preferences.Agents can use Side Conversations to communicate with anyone inside or outside your company via email or Slack.
Rather, you might charge an appropriate amount per light agent for a given plan level.
Some events are currently in EAP. A custom object record is an instance of a given object type.
Adding to multiple organizations is helpful for contractors, supervisors, or employees who may belong to multiple business units, departments, or locations.Capture customer information in user and organization fields. Prices shown are billed annually.
Prices shown are billed annually.
There is no time like the present to get started with Zendesk Support. Starting at just $5 an agent. Sunshine: The open and flexible CRM platform native to AWSIncluded with Support Enterprise and Support Suite EnterpriseRequires Support Enterprise or Support Suite Enterprise and aboveRequires Support Enterprise or Support Suite Enterprise and above
(You can unsubscribe at any time.) Or you can build almost anything you want on top of the Zendesk platform via our Yes, we combine enterprise-class security features with comprehensive audits of our applications, systems, and networks to ensure customer and business data is always protected. Allow customers to search the knowledge base, send a message, or start a live chat.Bring Support and Chat functionality natively into your iOS and Android apps. Prices shown are billed annually.
)Please also send me occasional emails about Zendesk products and services. See more details Sunshine Lite is included in Support Enterprise and Elite plans.
Access to Custom Events (events outside of Zendesk) requires a Sunshine Pro plan type or above. For prices billed month-to-month, Learn more about The Support Suite here . Add as many agents as you want on any plan.Yes. The Support Suite also includes a significant bundled discount when compared to purchasing Support, Guide, Chat, and Talk individually.An agent is what we call anyone who logs into a Zendesk product.